This
page provides information on how to navigate through the links when the user is
trying to pay an online bill using the services provided by the Bangalore One
Portal.
BESCOM
1.
Viewing and Payment of Electricity Bills
·
To use
this service after logging into the Portal successfully the user has to click
on the link BESCOM Viewing and Payment of Electricity Bills to proceed further.
Operating
Instructions:
·
Enter the Location Code in the 'Location Code'
field. The Location code is mentioned in the bottom right-hand corner of the
Bescom bill. This field is mandatory
to fill. (The user has to know this information in order to do a successful
Bill payment)
·
Enter the RR number in the 'RR No'
field. The RR. No is mentioned in the top right-hand corner of
the Bescom bill. This field is mandatory
to fill. (The user has to know this information in order to do a successful
Bill payment)
·
After entering the RR Number from the bill, click on the 'Details'
button to retrieve the details from the department database. When the details
are retrieved they will be displayed in the respective fields provided in the
interface.
·
The user must verify the details and when he/she is
confirmed that the information is correct he/she can select pay mode from
the list.
·
After entering the 'Amount Payable'
and selecting the 'Card Type',
click on 'Submit'
button to pay the Bill.
·
Clicking on “Services”
button, the user would be directed to the 'Services'
page will be displayed.
·
Clicking on “Submit”
button the confirmation screen will be generated.
·
After clicking on the "Confirm Payment" button,
you will get the UTIBANK Payment Screen. From this screen select the card
type.(i.e. Master or Visa cards)
·
Enter the Card Number from the Card. That should be four digits in the each
column.
·
Enter the Expiry Date from the Card. In first column month, then in the
next column year.
·
Enter the Security code i.e. the 3 digits after the card number on the
signature panel of your card.
·
Then click the "Pay"
button, you will be getting a Receipt
for the transaction committed.
·
On the Receipt page Click on “Print”
button to take the print out of the above receipt.
2.
Filing of Grievance
The
BESCOM Filing of Grievances link in services page provides the facility to file
grievances against BESCOM.
Operating
Instructions:
·
Enter
the RR number in the 'RR No'
field. The RR. No is mentioned in the top right-hand corner of
the Bescom bill. This field is mandatory
to fill.
·
Select your sub-division name from the given list. (
Mandatory to fill)
·
Fill the consumer name, as printed on your Electricity Bill.(
Mandatory to fill)
·
The next field to fill is ‘ADDRESS’,
which is also mandatory to fill.
·
Now you will have to fill your phone number, mobile number or email address,
based on which the communication will be done.(These fields are
not mandatory)
·
The complaint date will be automatically displayed.
·
After this please select your
complaint type from the list given. (Mandatory to fill).
·
Give a description for the complaint you are launching. (
Mandatory to fill)
·
Then select the contact mode, through which you are comfortable to interact
with department. ( Mandatory
to fill)
·
Clicking on “Services”
button, the user would be directed to the 'Services'
page will be displayed.
·
Clicking on “Submit”
button the receipt will be generated.
·
The receipt will be having a Receipt
Number which can be used to track the status of your complaint.
·
On the Receipt page Click on “Print”
button to take the print out of the above receipt.
3. BESCOM Grievance Status.
The
BESCOM Grievances Status link in services page provides the facility to view
the status of an already filed grievances.
Operating
Instructions:
·
Here you have to enter the Receipt Number or Docket Number (which will be
provided during the filing of grievances) to the Docket Number
field.
·
Now click on the Submit button to
view the current status of your complaint.
·
Click on "Services" button provided to get redirected to the
services page.
BWSSB
·
To use this service, after logging into the Portal successfully, the user
has to click on the link BWSSB Payment of Water Bills to proceed further.
Operating
Instructions:
·
Enter the 'Sub Division Name'
in the respective field provided. This field is mandatory to fill (The user has
to know this information in order to do a successful Bill payment).
·
Enter the 'Bill No' in
the respective field provided. This field is mandatory to fill (The user has to
know this information in order to do a successful Bill payment).
·
Enter the 'RR No' in
the respective field provided. This field is mandatory to fill (The user has to
know this information in order to do a successful Bill payment).
·
Enter the 'Bill Amount'
in the respective field provided. This field is mandatory to fill (The user has
to know this information in order to do a successful Bill payment).
·
Enter the 'Month' for
which the payment is to be paid in the respective field provided. This field is
mandatory to fill (The user has to know this information in order to do a
successful Bill payment).
·
After entering the Sub Division Name, Bill No, R.R. Number, Bill Amount, Month
for which the bill is being paid, he/she must check the details once
again.
·
The user must verify the details and when he/she is
confirmed that the information is correct he/she can select pay mode from
the list.
·
After entering the 'Amount Payable'
and selecting the 'Card Type',
click on 'Submit'
button to pay the Bill.
·
Clicking on “Back”
button navigation redirects to the previously browsed page.
·
Clicking on “Clear”
button, will clear all the details that the user has entered, in case the user
wants to re-enter the entire information.
·
Clicking on “Submit”
button the confirmation screen will be generated.
·
After clicking on the "Confirm Payment" button,
you will get the UTIBANK Payment Screen. From this screen select the
card type.(i.e. Master or Visa cards)
·
Enter the Card Number from the Card. That should be four digits in the each
column.
·
Enter the Expiry Date from the Card. In first column month, then in the
next column year.
·
Enter the Security code i.e. the 3 digits after the card number on the
signature panel of your card.
·
Then click the "Pay"
button, you will be getting a Receipt
for the transaction committed.
·
On the Receipt page Click on “Print”
button to take the print out of the above receipt.
BSNL
·
In this service after logging into the Portal successfully the user has to
click on the link BSNL Payment of Land Line bills to proceed further.
Operating
Instructions:
·
Enter the 'Exchange Code'
in the respective field provided. This field is displayed at the left-hand
corner of the counter foil. This field is mandatory to fill. (The user has
to know this information in order to do a successful Bill payment).
·
Enter the 'Phone Number'
in the respective field provided. This field is mandatory to fill. It is
mentioned in the bill as well as the counter foil.
·
Enter the 'Bill Date'
in the respective field provided. The format of this field has to be 'DDMMYY'
only. This field is mandatory to fill. It is mentioned in the bill as well as
the counter foil.
·
Enter the 'Bill Number'
in the respective field provided. This field is mandatory to fill. It is
mentioned in the bill as well as the counter foil.
·
Enter the 'Amount' in
the respective field provided. This field is mandatory to fill. (The user
has to know this information in order to do a successful Bill payment). It is
mentioned in the bill as well as the counter foil.
·
Enter the 'Pay by Date'
in the respective field provided. The format of this field has to be 'DDMMYY'
only. This field is mandatory to fill. (The user has to know this
information in order to do a successful Bill payment). It is mentioned in the
bill as well as the counter foil.
·
After entering the Phone Number, Bill Date, Bill Date, Bill Number, Amount, Pay
By date from the bill received by the user from the department, the user
must check the details once again .
·
The user must verify the details and when he/she is
confirmed that the information is correct he/she can select pay mode from
the list.
·
After entering the 'Amount Payable'
and selecting the 'Card Type',
click on 'Submit'
button to pay the Bill.
·
Clicking on “Back”
button navigation redirects to the previously browsed page.
·
Clicking on “Clear”
button, will clear all the details that the user has entered, in case the user
wants to re-enter the entire information.
·
Clicking on “Submit”
button the confirmation screen will be generated.
·
After clicking on the "Confirm Payment" button,
you will get the UTIBANK Payment Screen. From this screen select the card
type.(i.e. Master or Visa cards)
·
Enter the Card Number from the Card. That should be four digits in the each
column.
·
Enter the Expiry Date from the Card. In first column month, then in the
next column year.
·
Enter the Security code i.e. the 3 digits after the card number on the
signature panel of your card.
·
Then click the "Pay"
button, you will be getting a Receipt
for the transaction committed.
·
On the Receipt page Click on “Print”
button to take the print out of the above receipt.
CellOne
Through this service citizen can pay cellone-postpaid bills.Once you login
through your username and password,click on the 'CellOne-Payment of Postpaid
bills' link
and you get a screen where the payment can be done.
Operating
Instructions
:
-
Enter the 'Account Number'
in the respective field provided. This field is displayed at the left-hand
corner of the counter foil. It should be of exact 9 digits.This field is
mandatory to fill. (The user has to know this information in order to do a
successful Bill payment).
-
Enter the 'Invoice
Number' in the respective field provided.It is an
optional field, either invoice number or telephone number or both must be
provided.The invoice number should also be of 9 digits.This is a
mandatory field. It is mentioned in the bill as well as the counter foil.
-
Enter the 'Phone Number'
in the respective field provided. Phone Number must start with ' 944
' and it's length is 10 digits.This is also a mandatory field.It is
mentioned in the bill as well as the counter foil.
-
Enter the '
Amount' in the respective field provided. This
field is mandatory to fill. It is mentioned in the bill as well as the counter
foil. The amount entered should be rounded off to the next nearest
integer.
-
The user must verify the
details and when he/she is confirmed that the information is
correct he/she can select pay mode from the list.
-
After entering the 'Amount
Payable' and selecting the 'Card
Type', click on 'Submit'
button to pay the Bill.
-
Clicking on “Back”
button navigation redirects to the previously browsed page.
-
Clicking on “Clear”
button, will clear all the details that the user has entered, in case the user
wants to re-enter the entire information.
-
Clicking on “Submit”
button the confirmation screen will be generated.
-
After clicking on the "Confirm Payment" button, you
will get the UTIBANK Payment Screen. From this screen select the
card type.(i.e. Master or Visa cards)
-
Enter the Card Number from the Card. That should be
four digits in the each column.
-
Enter the Expiry Date from the Card. In first column
month, then in the next column year.
-
Enter the Security code i.e. the 3 digits after the
card number on the signature panel of
your card.
-
Then click the "Pay" button, you will
be getting a Receipt for the transaction committed.
-
On the Receipt page Click on “Print”
button to take the print out of the above receipt.
