This Section illustrates about the various
problems that might arise while logging into
the Bangalore One Portal.
What
if I forget my password and/or User
ID?
If you
forget
the password, just click on the "Forgot
Password" link and you would be directed
to a forgot password page, which would
help you obtain your password based
on certain security parameters
that you must have provided while
registration.
a). You will have to enter your 'UserId'
which is not case-sensitive.
b). Select the 'Security Question'
that you had chosen while
you registered.
c). Fill in the 'Answer' that you
had provided in response to the 'Security
Question' while registering. This
answer is case-sensitive.
Make sure to provide the same
and relevant information you gave
during registration or when you last
updated your account. Without the
correct verification information,
you will not be able to obtain a new
password.
On submitting the correct information,
you would be provided your password.
Kindly click on the "change password"
link to change your password. This
step is intended for security purpose
only.
How
do I change my password?
If you would like
to change your password,
just sign in to your Bangalore One User
account with your current password and
click on the Change Password Button
that is displayed on the page. Follow
the next few steps to change your password
in the 'Change Password' page.
a). Your 'Login Name' would be displayed,by
default, and it cannot be changed.
b). You will be asked to type your
current password i.e. the 'Old
Password' for verification.
Remember this field is case-sensitive.
c). Next, you will be asked to type
your 'New Password'.
Remember this field is case-sensitive.
d). Next, you will be asked to re-type
your 'New Password'.
It should match exactly with the password
entered in the field above. Remember
this field is case-sensitive.
Click on the "Log in" button to change
your password and login using your new
password.
Please
Note:
To better
protect your account, make sure that your
password is memorable for you but difficult
for others to guess. Never use the same
password that you have used in the past,
and do not share your password with anyone.
For security purposes, your new password
must be a minimum of six characters long.
A good password contains a combination of
uppercase and lowercase letters (remember
that your password is case sensitive), numbers,
and special characters such as +, ?, and
*.
What if I'm receiving an "Invalid Code"
or "Invalid Password" error?
If you receive
an "Invalid Verification Code" error
please check for the following potential
causes:
Make sure that you are logged in to
the correct account and that you are
entering the correct password. This
password is the same one that you regularly
use to log in to your Bangalore One
User account.
What
if my password doesn't work?
There
are several reasons why you may be getting
an "Invalid Password" error message:
a). Set your CAPS LOCK key correctly.
Passwords are case sensitive (meaning
that "PASSWORD," "PaSsWoRd," and "password"
are not equivalent), so be sure to keep
this in mind when entering your password.
b). Sign in with the correct User ID.
Make sure that you are using the correct
User ID when signing in to your account.
c). Delete your cookie files. A cookie
is a small piece of information stored
by your browser that helps identify
you. If your cookie is not being accepted
correctly, you will be logged out of
your account as soon as you move to
a different page. This may be blocking
your current ability to log in or stay
logged in.
Warning:
Deleting the cookies
might lead to problems browsing other
websites and availing other online services.
How
do i delete my cookies?
To delete
your cookies, close all browser windows,
find the "cookies" directory, and delete
the cookie files inside. As always,
make sure that you have selected the
proper files before deleting.
Clear your browser's cache.
At times it's necessary to clear your
browser's cache. The cache is the memory
your browser uses to store content of
the web pages that you visit. Storing
that content lets your browser load
those same pages more quickly the next
time you visit them. If you're still
having problems, please request a new
password. Once you receive your new
password, you can change it.
Login to Your
Account
