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   About Bangalore One

Vision and Mission

         The Government of Karnataka (GoK) is keen to provide integrated services to the citizens deploying the tools of Information and Communication Technology (ICT) so as to enhance Speed, Convenience, Certainty and Accountability in providing such services through the concept of a 'One-Stop-Shop' facility. Accordingly, GoK decided to implement an e-Governance project called the Bangalore One or B1 Project on the lines of similar projects implemented elsewhere in India.

B1 Project seeks to redefine public service through its focus on the common man. The vision of the B1 Project is "to provide to the citizens of Karnataka, all G2C and G2B One-Stop services and information of departments and agencies of Central, State and Local Governments in an efficient, reliable, transparent and integrated manner on a sustained basis, with certainty, through easy access to a chain of computerized Integrated Citizen Service Centers (ICSC's) and through multiple delivery channels like Electronic Kiosks, mobile phones and the Internet ".

The Mission of B1 Project is "to be the One-Stop-Shop for all C2G interactions".

A complex initiative like an Integrated Service Project has to be necessarily implemented in a phased manner. GoK has decided to adopt such a phased approach. It is estimated that Bangalore would eventually need about 50 citizen service centers to provide about 100 G2B, G2C and B2C services in the Bangalore City. GoK has decided to establish 15 service centers initially in different parts of the city and provide 24 basic services of 8 Govt. departments participating initially in the B1 Project. The list of 15 service centers is provided in centres in Bangalore link of B1Contacts. The vision of B1 is to eventually bring all the G2C and G2B services within the purview of B1 project so as to obviate the need for citizens and business people to visit the Government offices except for specialized and complex services.

The following are the set of Objectives of B1 Project

a. To enhance the accountability, transparency and responsiveness to citizen's needs.

b. To provide cost-effective methods of service provision to the departments and agencies

c. To provide efficient and real-time MIS and EIS to the departments.

d. To ensure speed and certainty of providing the services through enforcement of a Service Level Agreement with the selected Partner.

e. To enable the government departments and agencies to focus on their core functions and responsibilities by freeing them from the routine operations like collection of revenues and accounting, issuing of certificates etc, and thereby enhance the overall productivity of the administrative machinery.

B1 Project will be evaluated periodically through independent agencies to ascertain whether these objectives are being achieved, adopting an appropriate structured methodology like the E-Governance Assessment Framework (EAF) designed by the Department of Information Technology, Government of India (available at www.mit.gov.in ). The purpose is to ensure that the project satisfies the basic tenets of an e-Governance project like, People-Orientation, Scalability and Cost-effectiveness in providing the services.

1.3 Expected Outcomes of the B1 Project

Given that considerable public and private resources have gone into the establishment of the B1 project, it is essential to lay down a set of expected outcomes that would be witnessed and experienced as benefit out of the launch of the Project. These are stated in broad terms hereunder.

a. The citizens should get the services of government on any time, anywhere basis, without relation to the jurisdiction of a particular office of a particular department or agency.

b. The quality of service should be comparable to the best for a comparable service in the private sector.

c. It should be possible to strictly enforce Citizen's Charters in respect of quality, efficiency and responsiveness in the provision of services.

d. Citizens should be able to see the Government as a single service provider, through one-stop facilities

e. Citizens should feel that Government services would be accessible equally to one and all, irrespective of one's social or economic status.

f. The departments and agencies of the Government should feel that they are service providers in letter and spirit but not rulers of citizens.